Here you will find the answers to a number of frequently asked questions about Qbi. Are you in the possession of a Qbi and is your question not listed here? Perhaps you will find the answer to your question in the product guide. Are you unable to find the answer or do you have another question? Then please contact us.
Qbi is standard delivered with 2 balls. It is then possible to move with 2 persons at the same time. Qbi is upgradable to a maximum of 4 balls. Then it is possible to move with a maximum of 4 people simultaneously.
Qbi requires little or no room. However, it is important that the user(s) have enough freedom to move. If you use the wooden framework, 3 x 3 m is usually sufficient. However the framework does not necessarily have to be placed on the floor and only serves as a border for the ball.
The wooden frame parts are mounted on the Qbi stand. The complete frame consists of 10 normal frame parts and 4 corner parts. Each frame part has four rubber caps. This is the bottom side. The frame parts are joined to each other by a magnetic connection. All the wooden frame parts together form a frame in which the balls can roll.
First determine the size of the frame by placing the 4 corner parts on the floor. The 4 corner parts are labeled with the Qbi-logo. Now place the normal frame parts between the corner parts and lock everything in place.
The housing of the balls are made of polycarbonate. This is very strong plastic. The most important property of polycarbonate is its enormous impact resistance. Despite this enormous impact resistance, we advice to handle the robotballs with care.
At the top right of the screen two round ball icons are displayed. Press the round icon. A pop-up will open showing the battery status of each ball. If the balls charge correctly, a lightning bolt will appear in the ball icon.
Tip: To make sure that a ball charges correctly, it is best to first place the ball on a hard and flat surface. The centre of gravity is then lowered. This is where the battery is positioned. Now put the ball with the battery downwards on a charge pad. A lightning bolt will appear in the ball icon when the ball is correctly placed on the charger. The ball is now charging. The logo on both balls have no function in terms of charging the balls.
Qbi is available in 4 packages. For more information about prices, purchase options and extra options, please request the pricelist in the right top corner of our website. You can also contact one of our authorised distributors.
Qbi is available in 4 advantageous packages: Basic, Travel, Pro and Complete. Each package varies in contents. The 4 packages are described in detail in the pricelist. Depending on your wishes and needs, you choose the package that suits you best. Each package is always included:
2 robot balls,
product guide with manual,
Free Licence and Service-agreement for 6 months,
& 1 year warranty.
You can request the price list via the ‘Request price list’ button at the top right of the Qineto website.
You can buy or lease Qbi. It is also possible to start a crowdfunding campaign via Qineto. Please contact Qineto or one of our authorised distributors for more information about buying or ordering Qbi.
First try to switch Qbi off and disconnect Qbi from the wall socket. Then restart Qbi. If this doesn’t help, please contact the Qineto helpdesk via firstname.lastname@example.org or call/Whatsapp on +31 (0)85 303 89 57.
The ball has not been properly calibrated (in step 4: the ‘Place ball(s)’ screen). To recalibrate a ball, press the ‘Calibrate ball’ button in the exercise screen or follow the steps from the ‘Start screen’ to step 4.
If you want to transport Qbi, we advise you to use the Qbi case. The sturdy case with foam interior fully encloses Qbi and has been developed to transport Qbi in a safe way. The wooden frame parts are best transported in a sturdy bag. You can order the Qbi case and the bag directly at Qineto.
Do you have another question?
Send your question via email to email@example.com. Or call / Whatsapp on +31 (0)85 303 89 57.
Qineto can be reached on working days from 09:00h till 17:00h.